FAQ
What is the pricing of your products?
Product prices fluctuate based on supply conditions and other market factors. Once your company reaches out to us for further details, we will send you an updated price list.
Is there a minimum order quantity requirement?
Yes, all international orders are subject to a minimum order quantity. If you intend to resell products in small batches, we suggest you refer to our official website for relevant information.
Are you able to provide the corresponding official documents?
We can furnish most of the required documents, including certificates of analysis and compliance, insurance policies, certificates of origin, as well as other export documents that may be needed.
How long is the typical lead time for orders?
The lead time for samples is approximately 7 days. For mass production orders, the lead time ranges from 20 to 30 days, which starts after we receive the deposit and obtain the final confirmation of the product specifications. If this timeline does not align with your deadline, you can discuss your specific needs with our sales team, and we will do our utmost to coordinate.
Which payment methods do you support?
We accept bank transfers, Western Union, or PayPal. Payment terms are 30% prepayment, with the remaining 70% payable via TT or upon submission of a copy of the bill of lading.
What kind of warranty do you offer for your products?
We stand behind the quality of our products’ materials and craftsmanship, and we are dedicated to ensuring customer satisfaction. Regardless of whether the issue falls within the warranty period or not, our company will properly address all customer concerns to achieve a mutually satisfactory outcome.
Can you ensure the safe and secure delivery of products?
Yes, we can. We always use high-quality export packaging materials. For dangerous goods, we adopt specialized packaging designed for hazardous items, and for temperature-controlled products, we utilize proven refrigerated transportation containers. Please note that special packaging or non-standard packaging requirements may result in additional charges.
How are shipping costs calculated?
Shipping fees are determined by the chosen shipping method. Express delivery is generally the fastest option but also the most costly, whereas sea freight is the optimal choice for large-volume shipments. To provide an accurate shipping quote, we need details such as the quantity, weight of the goods, and the preferred shipping method. You can contact us for further inquiries about specific shipping costs.